Shipping policy

At Echo Five Design LLC, we’re dedicated to ensuring your order arrives quickly, securely, and at a fair cost.

We ship through UPS and USPS to provide fast, reliable delivery at competitive rates.
Our system automatically selects the best carrier and shipping method based on your location, order size, and desired delivery speed.

Orders are typically processed within 2–5 business days (excluding weekends and holidays).
Custom or made-to-order items may require additional time depending on production schedules.
Once your order ships, you’ll receive a tracking number via email so you can follow your shipment.

Shipping costs are calculated at checkout based on package weight, dimensions, and destination.
We work hard to keep rates as low as possible while maintaining reliable delivery times.

Standard Shipping (USPS / UPS Ground): 3–7 business days
Expedited Shipping (if selected): 2–3 business days
Local Pickup (if offered): Free — we’ll notify you when your order is ready for pickup

When your order ships, you’ll receive a shipping confirmation email with tracking information so you can monitor your package every step of the way.

If your order is delayed, lost, or arrives damaged, please contact us right away:

Email:  contact@echofivedesign.com
Phone:  (330) 353-9789
We’ll work with the carrier to resolve the issue as quickly as possible.